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Handling Difficult People and Situations 19th February

Often we perceive that dealing with people will be difficult. On this one day programme we explore why this is the case and provide tools and techniques to change our thinking and improve communication.

Course content:
• Difficult people or difficult situations?
• Cultural aspects of dealing with people
• Managing emotions when dealing with difficult people
• Getting positive responses when dealing with people
• Communication – questioning and listening skills
• The Way it is model
• Tools and Techniques to deal with difficult people

Benefits to individual:
• Recognise their contribution to creating difficult people
• Explore what causes people to be difficult
• Explore Cultural aspects that may affect communication

Benefits to organisation:
• Positive communication in workplace
• People have confidence to deal with a wide variety of situations
• Emotions in the workplace are dealt with in a positive manner.

Location: YMCA Derby

Date and Time: 19th February 8.45am-5pm

Investment: £150+vat per delegate (Breakfast cobs, lunch and refreshments provided)

To Book: Contact

Published 28th January 2020

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