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Dealing with Difficult Conversations

One of our most popular courses and subject that people bring up in coaching is how to deal with people or situations that they perceive to be difficult.

Here are some tips to help you eliminate your difficult perceptions in 2020.

Why not join us on our Taster with Loates HR on 24th January to get loads more

Reframing Exercise

The focus of the reframing exercise is to explore why people behave in the way they do and the reasons why. For example think back to when you were a child. Did you ever refer to one of your siblings as “an idiot”? If we continue to think of them as an idiot we will struggle to deal with them. However, if we apply the learning from this worksheet it will help us to provide direct feedback to them on why you are finding them difficult and perhaps help you to feel some empathy towards them. Let us know how it worked for you?

  1. What label would you apply to someone engaged in a particular behaviour and what is the difficult behaviour e.g. Lazy, ignorant etc.
  2. Then change the label to descriptive words e.g. won’t contribute ideas in meetings
  3. Discuss why individuals engage in these behaviours
  4. Complete the worksheet and reframe the behaviour

9 Dots Puzzle

Can you connect all the dots with 4 straight lines without taking your pen off the page? Can’t find the answer. Email Adele@neishconsultancy for a clue!

Now keep mind that opposing views are nothing more that dots of information to be connected and follow the plan below.

What people said…

"I learned to understand better how situations can be approached or resolved and how to control responses"

"I now understand why people can be difficult and how choosing appropriate responses in dealing with them results in better outcomes

"The reframing tool was really helpful to break down exact behaviours"


Published 14th January 2020

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